Reservations Coordinator

Are you looking to step into the team at the heart of Brisbane’s most vibrant dining and entertainment precinct? We are looking for a Reservations Coordinator to join us!

Howard Smith Wharves are here to create a vibrant playground for lovers of the good life and bringing together the best of the city into a single thriving destination. Located beneath the Story Bridge, our waterfront home boasts 13 restaurants, cafes, bars, event spaces and a hotel. Along with the multi-awarded Felons Brewery at our heart, we’re dedicated to raising the bar on hospitality. 

We’re looking for a Reservations Coordinator to join our team and be the friendly face behind every booking. You’ll be at the centre of the action - managing reservations, coordinating with our venues, and ensuring every guest feels looked after from the moment they connect with us.

This is your chance to step into a dynamic role where your organisation and attention to detail make every guest interaction one to remember.

Key Responsibilities:

• Answering and directing all inbound calls
• Maintaining venue email inboxes
• Coordinating reservations for both the Manly Wharf and HSW precincts
• Providing friendly and solution driven customer service
• Liaising with the kitchen and operations teams on a regular basis with regards to upcoming bookings
• Pass on guest feedback to relevant departments and collating this feedback for management
• Creating reports on bookings as required
• Up-selling of product, venue and property
• Flexible hours and days – perfect for university students
• Weekend and afterhours availability will be required

What we are looking for:

• Ability to handle confidential information
• Experience working in a fast-paced environment
• Engaging personal presence with outstanding verbal communication
• Strong attention to detail
• Confidential and effective communicator 

Why you'll love working with us?

• 50% team discount precinct wide
• Development opportunities/career pathways
• Wellbeing initiatives including team yoga, run club and access to independent confidential counselling services
• Team recognition rewards
• Extra week of annual leave after 5 years of service
• A collaborative and inclusive work culture, where your contributions truly matter.
  The chance to play a critical role in the exciting growth phase of ARTEMUS Group.
  
  

Our Culture:
At Artemus Group, joining our team means becoming part of a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day.
We are dedicated to cultivating a diverse and inclusive environment, where our core values—Guest Focused, A Community, Vibrant, Proud, and All In—serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.

Join us in building the future of Artemus Group by supporting our growth with the best talent in the market!